Terms of Service — NeoShot
Last updated: September 21, 2026
These Terms govern use of NeoShot, its browser extension, and related account, website, and billing services provided through Chromextensions (the “Service,” “we,” or “us”). By using NeoShot, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility and accounts
You must be at least 13, or the higher minimum age required in your country. You must be legally able to agree to these Terms; where required, a parent or guardian must agree on your behalf. Purchases require authority to use the payment method. If you act for an organization, you must be authorized to bind it.
Keep your account and device secure and provide accurate account information. Some features work without signing in; trials and paid access are linked to your signed-in account. Use the same account on the website and extension. Account access does not provide cloud backup of local captures.
2. Capture, editing, and recording
NeoShot provides webpage screenshots, annotations, image editing, GIF and video recording, whiteboards, local history, and exports. Available options depend on your plan, browser, device, permissions, and source content.
You are responsible for obtaining permission to capture, record, edit, or share content, including other people's personal information or audio. Respect copyright, confidentiality, website terms, and applicable recording laws. Access to content does not necessarily give you permission to redistribute it.
Review your output before using or sharing it. Protected pages, moving elements, very large pages, hardware limits, and destination-app behavior can affect capture, stitching, playback, or export. Resolution and frame-rate options do not guarantee that every device or page can achieve those settings. Blur is an editing effect, not a guarantee that sensitive information cannot be inferred; remove sensitive content when disclosure would be harmful.
3. Free use and the Pro trial
Free features include screenshot capture, basic editing and freeform crop, screenshot export-quality choices and printing, local capture history, and a single-page whiteboard without an account. Free recording limits currently include 10 seconds, up to 1280 pixels on the longest edge, and up to 30 FPS. The initial 25 FPS recording default is within those limits; it is not a promise of the achieved capture rate.
Eligible users may receive a 15-day Pro trial when signing in from the NeoShot extension, without providing payment details. Trials are intended for first-time use and are subject to eligibility checks. Creating additional accounts does not entitle you to additional trials. We may decline or restrict repeated trial requests. The trial does not automatically convert to a paid subscription. Contact support if you believe an eligibility decision is incorrect. These checks do not restrict an active paid plan.
When a trial or paid entitlement ends, Free features remain available and new Pro-only actions require renewed access. Existing whiteboard pages can still be edited with Free tools and exported individually; multi-page whiteboard batch exports and adding pages require Pro. Existing custom templates can still be managed, while creating or duplicating a custom template requires Pro. An unedited original video download remains available without Pro when the original recording is still available. Losing Pro does not intentionally delete local work. Keep your own exports: local data is not guaranteed to survive uninstallation, storage clearing, or device failure.
4. Paid plans and prices
NeoShot currently offers:
- Monthly — $2.99/month: renews monthly until cancelled.
- Yearly — $29.99/year: renews yearly until cancelled.
- Lifetime — $39.99 once: no recurring renewal.
All prices above are in USD and include applicable taxes. All paid plans include the Pro feature set shown on the NeoShot page. Review the final amount, currency, and billing schedule presented at checkout before authorizing payment. Any future price changes are subject to required notice and applicable law.
You may purchase during a trial. A paid purchase is not automatically deferred until the trial ends, and unused trial time is not promised as an additional paid period. Lifetime is a one-time Pro purchase, not a promise that every third-party service or future separate product will be included.
5. Payment verification and digital delivery
Payments are processed by Dodo Payments as Merchant of Record under the Dodo Payments buyer terms. Applicable taxes and payment information are handled in checkout. We do not store full payment card details.
By confirming a recurring purchase, you authorize charges on the schedule shown until cancellation takes effect. NeoShot is delivered digitally; no physical product is shipped. Paid access activates after successful payment verification. Opening checkout, returning from checkout, or seeing a processing message does not by itself establish that payment succeeded.
If you have a receipt but access is missing, check Account & plan and contact support before purchasing again. Failed or unpaid renewals can cause paid access to end. Test-mode transactions are not live purchases.
6. Cancellation and refunds
Monthly and Yearly plans renew automatically unless cancelled. To stop the next renewal, email support@chromextensions.com from the email address associated with your NeoShot account at least 48 hours before the renewal date. Cancellation applies to the next renewal and does not end the current paid period early. Paid access remains available until the end of that period. Lifetime has no renewal to cancel.
All fees are non-refundable, including unused time and partially used billing periods. Cancelling a subscription does not provide a refund or credit for the current paid period. Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.
See the Cancellation and Refund Policy for details.
7. Your content and acceptable use
You retain any rights you have in captures, imported files, annotations, recordings, and other content you use with NeoShot. You permit processing needed to perform the functions you request. This does not transfer ownership of your content to us or grant permission to publish your private captures.
Do not use NeoShot unlawfully, infringe others' rights, distribute malicious content, evade payment or trial restrictions, disrupt our services, or attempt unauthorized access. Reasonable security and technical limits may apply to protect the Service. NeoShot software, branding, and other service materials remain protected by their owners' intellectual-property rights; third-party components may have separate licenses.
8. Privacy and third-party services
The Privacy policy explains local storage, account data, permissions, and service providers. Chrome, Google sign-in, payment services, and websites you capture operate under their own terms and policies. We do not control their availability or every change they make.
9. Availability and responsibility
We work to keep NeoShot usable and reliable, but cannot promise uninterrupted availability, error-free captures, or compatibility with every website and device. You are responsible for reviewing outputs and keeping backups. We may update features or suspend access for security, fraud, unlawful use, or material violations of these Terms, subject to applicable law and required notice.
To the extent permitted by law, the Service is provided as available without additional warranties, and we are not responsible for indirect or consequential losses arising from its use. This does not exclude liability or protections that cannot lawfully be excluded, or rights you have as a consumer. Any discontinuation of paid services remains subject to applicable law and purchase obligations.
10. Changes and contact
We may update these Terms, identify the revision date, and provide additional notice where required. Contact us first if there is a problem so we can investigate; this does not prevent you from using other remedies available under applicable law.
Email support@chromextensions.com or sgtechstack@gmail.com.
Support & FAQ · Privacy policy · Cancellation and Refund Policy