Cancellation, Refund & Digital Delivery — Olli
Effective date: September 5, 2026 Last updated: September 14, 2026
Website availability — September 14, 2026: Olli’s website install, sign-in, and purchase buttons are temporarily disabled. This does not cancel an existing subscription, stop its scheduled renewal, or delete saved data. For account access, cancellation, refunds, or privacy requests during this pause, email support@chromextensions.com.
This policy explains how Olli Pro subscriptions are cancelled, how refunds are handled, what happens if a payment fails, and how the product is delivered. Payments are processed securely by the applicable payment provider, which may act as the Merchant of Record.
Digital delivery
Olli is a digital browser extension. No physical product is shipped. Paid access is activated digitally after successful payment verification — once your payment is confirmed, your account is upgraded to Pro and the Pro credit allowance and expanded prompt and template limits become available inside the extension.
Cancellation
To cancel a paid subscription, email support@chromextensions.com from the email address connected to your Olli account. Include the plan you want to cancel. Olli will verify the account, arrange cancellation at the end of the current billing period with the applicable payment provider, and email you a confirmation with the paid-through date.
- Submit a cancellation at least 48 hours before the renewal date to allow it to be completed before the next charge.
- Cancellation is effective only after it is confirmed by Olli or the applicable payment provider.
- Your Pro access continues until the end of the current paid period, then the account returns to Free.
- Once cancellation is confirmed, the subscription will not renew after its effective date.
Refunds
Payments are generally non-refundable after digital access has been delivered, except where required by applicable law or where a refund is approved by Olli or the Merchant of Record under the applicable buyer terms. Refund requests are reviewed case by case.
- Cancelling a subscription does not automatically refund an earlier payment.
- A refund does not automatically cancel the subscription or prevent its next renewal. Cancel the subscription separately if you do not want it to renew.
- A full refund may remove the Pro access associated with the refunded payment.
- A partial refund normally leaves the subscription and Pro access active.
- Approved refunds are issued by the payment provider to the original payment method. Provider and bank processing times vary.
If you believe you were charged incorrectly, contact us at support@chromextensions.com with the purchase email address and order or transaction number. We will review it with the payment provider. Mandatory consumer-protection rights and the applicable provider's buyer terms continue to apply.
Failed or unsuccessful payments
If the subscription becomes inactive after a recurring payment failure, Olli returns the account to the Free plan and restores any remaining credits from the account's original one-time Free allowance. Free credits do not renew automatically. While website purchases are paused, email support@chromextensions.com for billing help.
Disputes and chargebacks
Olli may place paid access on hold while a payment dispute is open. Access may be restored if the dispute is resolved in your favor and may be removed if the payment is refunded, reversed, or finally disputed against the purchase.
What happens to saved data after a downgrade
Prompts and templates you created while on Pro remain securely saved if Pro ends, but those additional Pro items cannot be used, inserted, or edited until Pro is restored. Your first 25 custom prompts and first 25 custom templates remain available on the Free plan. When an included Free item is deleted, the next oldest item moves into the included Free position.
Support response time
We typically respond to cancellation, refund, and billing requests within 3–4 business days. This response time is not a guarantee that a cancellation submitted fewer than 48 hours before renewal will be completed before the next charge.
Contact
For any cancellation, refund, or billing question, contact:
Team Olli Email: support@chromextensions.com Website: chromextensions.com